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Privacy Policy

Effective Date: Oct 2025
Website: https://www.relationshipcounselling-edinburgh.co.uk

1. Introduction

At Relationship Counselling Edinburgh, your privacy is important to us. This Privacy and Cookie Policy explains how we collect, use, and protect your personal information when you visit our website or use our counselling services. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

2. Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Fill in a contact or enquiry form

  • Book counselling sessions online

  • Subscribe to newsletters or updates

  • Communicate with us via email, phone, or social media

Examples of personal information:

  • Name

  • Email address

  • Phone number

  • Information about your relationship or counselling needs (if provided voluntarily)

We may also collect non-identifiable data automatically when you use our website, including:

  • IP address

  • Browser type and version

  • Pages visited and time spent on the site

 

3. How We Use Your Information

We use your information to:

  • Respond to your enquiries or booking requests

  • Provide counselling services

  • Improve our website and services

  • Send newsletters or updates (if you have opted in)

We do not sell or share your personal information with third parties for marketing purposes.

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4. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Consent you have given (e.g., subscribing to emails)

  • Performance of a contract (e.g., counselling services)

  • Compliance with a legal obligation

  • Legitimate interests, such as improving our website and services

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5. Data Retention

We will only keep your personal data for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements. Sensitive information shared during counselling sessions is handled confidentially and stored securely, in line with professional ethical guidelines.

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6. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand how our website is used.

Types of cookies we use:

  • Essential cookies: Required for basic website functionality.

  • Analytical cookies: Help us analyse website usage to improve performance.

You can choose to disable cookies in your browser settings; however, some features of the site may not function properly.

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7. Sharing Your Information

Your personal information is kept confidential and is only shared:

  • With our professional staff for the purpose of providing counselling services

  • Where legally required, e.g., to comply with a court order or safeguard vulnerable individuals

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8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing of your data

  • Withdraw consent at any time (for marketing communications)

 

To exercise any of these rights, please contact us at:
Email: greene.victor@gmail.com
Phone: 07714472674
Address: 17 Craigcrook Square, Blackhall, Edinburgh EH4 3SH

 

. Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. Sensitive information shared during counselling sessions is stored securely and treated with the highest confidentiality.

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10. Changes to This Policy

We may update this Privacy and Cookie Policy from time to time. The latest version will always be available on our website.

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